— EVERY QUESTION. ANSWERED. —
Frequently Asked
Questions
Everything parents, athletes, coaches, and event planners ask before working with Coach Heidi — answered honestly, in plain language.
🚀SECTION 01
Getting Started
New here? Start with these — they answer the most common first-contact questions.
-
Mentally Built Athletes is built for female athletes at the high school and college level who are ready to stop letting their performance define their worth — and start competing from a place of confidence instead of fear.
That includes athletes who are struggling with confidence, anxiety, perfectionism, overthinking, or an inability to move past mistakes. It also includes athletes who are already performing well but want to reach another level by locking in the mental side of their game.
I also work with parents who want to support their athlete without adding more pressure, and coaches and athletic directors who want to bring mental performance tools to their entire program through workshops or speaking.
-
Mental performance coaching teaches athletes how to train the way they think, feel, and respond under pressure — using research-backed tools from sports psychology and neuroscience. It's the work that happens between the ears that determines whether talent actually shows up in competition.
Here's what makes it different from coaching or parenting:
Coaches focus on technique, strategy, and team performance — not the private internal world of each individual athlete
Parents love their athlete, but that relationship carries its own weight, and athletes often can't be as honest with a parent as they can with a neutral coach
A mental performance coach is a safe, focused space where the athlete's mindset is the only thing on the table — no judgment, no agenda
Most athletes who work with me say they've never had anyone specifically help them with this part of their game before — and they wish they'd started sooner.
-
No — this is coaching, not therapy, and Coach Heidi is not a licensed therapist. This is an important distinction and one I take seriously.
Therapy is designed to diagnose and treat mental health conditions — depression, trauma, eating disorders, and so on. If an athlete is experiencing those things, therapy is the right first step, and I would always encourage that.
Mental performance coaching is future-focused and performance-based. We work on practical, repeatable tools for handling pressure, bouncing back from mistakes, building confidence, and managing the mental side of competition. It's not about processing the past — it's about equipping athletes for what's ahead.
If you're unsure whether coaching or therapy is the right fit, I'm happy to talk through it on the free discovery call. Sometimes athletes need both — and that's completely okay.
-
Here's a simple way to think about it:Built to Rise (1:1 coaching)— The right fit for one specific athlete who's ready to do deep, personalized work over 8 sessions. This is where the most meaningful, lasting change happens.
Built for the Battle (team workshop)— The right fit for a coach or athletic director who wants to bring mental performance tools to an entire team in a high-impact, hands-on session.
Keynote Speaking— The right fit for athletic departments, conferences, summits, banquets, or events where a powerful message needs to reach a larger audience.
Not sure? That's exactly what the free discovery call is for. We'll talk through your situation and I'll tell you honestly which option would serve you best.
-
This is one of the most common things I hear from parents — and it makes sense. Athletes are often the last ones to admit they're struggling, especially high-achieving ones who've built their identity around being tough.
A few things that tend to help:
Frame it as performance training, not therapy or fixing a problem. "Every elite athlete works on their mental game" lands differently than "I think you need help."
Share that Coach Heidi is a former D1 and pro athlete who struggled with the exact same things — and figured it out. Athletes respond to credibility that comes from lived experience.
Don't force it. If an athlete comes in resistant, the coaching won't land the same way. Sometimes planting the seed and letting her come to it herself is the right move.
I'm also happy to do the first call with your athlete present if that helps. Sometimes hearing it from me directly — without the parent-child dynamic — makes it click.
-
My primary focus and expertise is with female athletes. The research I draw from, the language I use, and the specific pressures I understand most deeply are rooted in the experience of women in sport.
That said, many of the mental performance principles — managing pressure, resetting after mistakes, building identity-based confidence — are universal. For team workshops and keynote speaking, I'm able to work with mixed groups and adapt my message accordingly. Reach out and we can talk through what would work best for your specific situation.
-
The first step for any service is a free 20-minute Mindset Strategy Call. No pitch, no pressure — just a real conversation about where your athlete is, what's getting in the way, and what would help most right now.
You can book that call directly at calendly.com/coachheidi-mentallybuiltathletes, or reach out via the contact form and I'll get back to you within 48 hours.
Most families say they knew within the first 10 minutes of the call whether this was the right fit.
🎯SECTION 02
1:1 Coaching Built to Rise
Questions about the private coaching program, sessions, and what to expect.
-
Built to Rise is a structured 8-session private coaching program designed to help female athletes develop confidence, mental toughness, and consistency under pressure. It's not a drop-in service — it's a complete program with a beginning, middle, and end, built around your athlete's specific mental barriers.
Sessions are 60 minutes each, held virtually, and completely private. Between sessions, your athlete has access to support messaging, custom visualization recordings, and mindset workbooks. Parents receive their own set of resources — including before and after game scripts, and language to use after a tough loss.
The program focuses on: managing pressure and expectations, building confident and effective self-talk, developing reset routines for mistakes, and strengthening mental resilience and emotional control.
-
Every session is different because every athlete is different — but here's a general rhythm:
Check-in— How did the past week go? What came up in games or practice? What did she notice about her mindset?
Focused work— We dig into the specific mental skill we're building that session (self-talk, pressure reframes, reset routines, identity work, visualization, etc.)
Application— We connect it directly to her sport and the situations she actually faces
Takeaway— She leaves with one clear thing to practice before the next session
Sessions are conversational, not clinical. Your athlete won't be lying on a couch — she'll be doing real, practical work that connects directly to what happens on the court or field.
-
This is the question every parent asks — and I'll be honest with you.
Most athletes start noticing subtle internal shifts within the first few sessions — how they talk to themselves after a mistake, how they respond to pressure, their ability to reset mid-game instead of spiraling. These internal changes often happen before parents or coaches notice anything external.
Visible performance changes — the kind a coach or parent sees on the court — typically start showing up consistently around sessions 4–6, as the tools become automatic rather than something she has to consciously think about.
What I always tell parents: the goal isn't a single standout game. The goal is a more consistent athlete who handles adversity differently than she did before. That change is durable — it sticks after the program ends.
-
Parents are a real part of this — not just bystanders. Here's how it works:
The coaching sessions themselves are private between Coach Heidi and the athlete. That privacy is essential — athletes need a space where they can be fully honest without worrying about how it lands with their parent.
Parents receive their own resources: Before & After Game Scripts(what to say to set your athlete up before competition) and Phrases to Use After a Tough Game(language that helps instead of unintentionally adding pressure).
There are periodic parent check-in conversations built into the program so you stay informed on the overall direction without compromising the athlete's private space.
Parents consistently tell me the resources alone — specifically learning what not to say after a tough game — were worth it. Sometimes the most powerful thing a parent can do is change the car ride home.
-
The free discovery call exists specifically to prevent this. By the time we've had that first conversation, we'll both know whether the fit is right.
That said, coaching is a relationship — and it takes a few sessions to fully find your rhythm. If something isn't working, I want to know. I'd much rather adjust my approach than have an athlete sitting through sessions that aren't landing.
I take the trust families place in me seriously, and I'll always be honest if I think a different approach or resource would serve your athlete better.
-
This is a fair question — and I won't give you a sales pitch here. Let me just tell you what's different about how I work:
It's built from lived experience, not just theory.I battled the same pressure, perfectionism, and self-doubt that your athlete is dealing with — at the D1 level and professionally. I didn't just study this; I lived it.
It's practical, not motivational.Motivation fades. Systems don't. Every tool I teach has a name, a process, and a way to use it in the middle of a game — not just after it.
It's personalized.I'm not running your athlete through a generic curriculum. Every session is built around what's actually showing up for her specifically.
It addresses identity, not just symptoms.A lot of mental performance work treats the symptoms (overthinking, nerves, slumps). I go to the root: who your athlete believes she is apart from her performance. When that changes, everything else shifts.
-
I work with athletes from age 11 through the college level — the approach just looks different depending on where your athlete is developmentally.
For athletes ages 11–13, sessions are shorter and the work is more hands-on and visual. We use activities, drawings, stories, and tangible tools rather than the kind of deep reflective conversation that older athletes can sustain. The mental skills are the same — self-talk, reset routines, handling pressure — they're just taught in a way that fits how younger brains actually engage and learn.
For high school and college athletes, sessions run the full 60 minutes and go deeper. Athletes at this stage have enough self-awareness to reflect on how their thinking is affecting their performance and to apply the tools in real time under pressure.
If you're unsure whether your athlete is ready, the free discovery call is a good place to find out. I'll be honest with you about whether the timing is right and what format would serve her best.
-
No specific sport required. The mental skills we work on — managing pressure, resetting after mistakes, building identity-based confidence, controlling self-talk — apply across every sport and every position.
My personal background is in basketball (D1 and professional), so I draw on a lot of examples from that world. But I've successfully coached athletes in soccer, volleyball, softball, swimming, gymnastics, track, and more. The mental game is the mental game.
The tools get customized to your athlete's sport — the specific scenarios, the timing of pressure moments, the reset routine between plays or innings or points — but the foundation is universal.
-
Yes — custom visualization recordings are included in the Built to Rise program. This isn't just calming music with vague affirmations. These are sport-specific, personalized audio recordings that walk your athlete through mentally rehearsing performance scenarios — the big game, the pressure moment, the comeback after a mistake.
Visualization is one of the most research-supported tools in sports psychology. Studies consistently show that mental rehearsal activates the same neural pathways as physical practice — meaning your brain can't fully distinguish between a vividly imagined performance and a real one. Elite athletes have used it for decades.
Most athletes listen to their visualization recording 3–5 times per week, typically before bed or before a game. The results athletes describe — more calm, more focus, more confidence in pressure moments — are among the most consistent feedback I receive.
🌱 SECTION 03
Stay Built Maintenance Coaching
Questions about the program for Built to Rise graduates who want to keep growing.
-
Stay Built is a monthly maintenance coaching program available exclusively to athletes who have completed Built to Rise. Once you've built the mental foundation, the goal becomes maintaining it — staying sharp through the rest of the season, navigating new challenges, and continuing to grow without losing the momentum you worked hard to build.
Think of it like physical training: you don't stop lifting once you hit a fitness goal. The mental game needs the same consistent reps. Stay Built provides that ongoing support at a lighter, sustainable pace.
-
Every month includes:
Two 30–45 minute virtual check-in sessions
Unlimited text support for both the athlete and parent
Confidence, focus, and performance reinforcement throughout the month
Personalized adjustment strategies as new challenges come up
Weekly mindset coaching touchpoints and check-ins
Updated tools and resources as the season unfolds
One dedicated parent check-in call per month
Automatic billing so continuity is seamless
-
No — Stay Built is a graduate-only program. There's an important reason for this: maintenance coaching assumes a mental performance foundation has already been built. Without the language, the tools, and the framework from Built to Rise, the check-in sessions wouldn't have the same substance or sticking power.
Built to Rise is the foundation. Stay Built is how you protect what you've built. In that order.
-
Yes. Life is real, seasons end, schedules change — I get it. Stay Built is billed monthly and can be paused or cancelled. Just communicate with me in advance and we'll handle it without any friction.
-
That's exactly the kind of thing Stay Built exists to catch. When something significant comes up — injury, transfer, bench situation, confidence crisis, burnout — we address it directly within the Stay Built framework.
If a situation calls for more intensive, focused work than the maintenance structure allows, we'll talk about whether a return to a more structured coaching engagement makes sense. I'll always be straight with you about what your athlete actually needs.
⚡SECTION 04
Team Workshops Built for the Battle
Questions for coaches, athletic directors, and program leaders considering a workshop.
-
Both are built around the same core message — identity, pressure, confidence, and the mental game — but they serve different purposes and deliver the experience in completely different ways.
The workshop (Built for the Battle) is where athletes get the toolbox. It's smaller, hands-on, and interactive — athletes aren't watching and listening, they're working. We build the actual system: the 3-step reset routine for mistakes, the self-talk replacement model, the pressure reframe they can use before tip-off. They leave knowing not just what to think differently, but exactly what to do when the moment gets hard.
The keynote (Built for More) is designed for a larger audience and a single powerful moment. Athletes hear Heidi's story, feel seen in their own struggles, and leave with a new way of thinking about who they are as a competitor. It's a message that lands in the heart first. The goal is a shift in perspective — and that shift is real and lasting.
A simple way to think about it: the keynote changes how an athlete sees herself. The workshop changes what she does about it. For programs that want both, they pair extremely well — the keynote opens the door, and the workshop equips athletes to walk through it.
-
Absolutely — in fact, this is standard. Before every workshop, I have a conversation with the coach or athletic director to understand:
What's specifically going on with this team right now (confidence slump, conflict, upcoming tournament, etc.)
What the athletes are struggling with most
What the coach wants athletes to walk away knowing and doing differently
The sport, the level, and the timing within the season
The core framework is consistent — pressure, mistakes, confidence, and self-talk — but the examples, scenarios, and emphasis shift based on what your team actually needs. A volleyball team in preseason gets a different workshop than a basketball team entering postseason.
-
Yes — multiple teams can attend the same session. I've run workshops with single teams of 12 and department-wide events with 150+ athletes. The interactive elements and reflection exercises work at scale.
For the Team Workshop package, the base rate covers one team — additional teams can be added.
If you're planning an athletic department day or a multi-sport summit, reach out and we'll build the right structure for your number of participants.
-
There's a good answer for every point in the season. It just depends what you're trying to accomplish:
Preseason— Set the mental standard before the season starts. Give athletes the tools before they need them under pressure, and build a shared team culture around mental performance from day one.
Midseason— When slumps, tension, or mounting pressure are showing up. A workshop in this window acts as a hard reset — rebuilding confidence and refocusing what matters.
Pre-tournament / Postseason— Prepare athletes for higher stakes. The margin for mental error is smaller in postseason, and this workshop specifically addresses how to compete when everything counts more.
Offseason / Leadership Development— Invest in your captains and returning players before the pressure of the season begins.
-
Coaches are absolutely welcome, and encouraged to be present in the workshop! Coaches can often gain a lot from being in the room. Understanding the mental performance language their athletes are learning helps coaches reinforce those tools throughout the season.
That said, if the team is going through something that requires a more open, honest environment, I'll sometimes recommend coaches step out for part of the session. Athletes need to feel safe enough to be real about what they're struggling with. We can discuss what structure works best for your specific situation on our pre-workshop call.
-
Yes! I'm based in Ohio, and travel for workshops.
I've worked with programs across Ohio, Michigan, Indiana, and beyond. If you're planning an event in another state or region, let's talk — logistics are usually workable, especially for larger events or multi-team days where the travel cost is shared across a bigger group.
-
My needs are minimal. Generally, all I need is:
A space where athletes can sit comfortably (gym, film room, classroom — any work)
A way to display slides if the space allows (projector, TV, or screen), though not required
Athletes who are present and not in the middle of warmups or stretching — ideally they come in ready to engage, not coming straight from a practice
I bring everything else — the content, the materials, the handouts. The only thing I ask from you is good timing and athletes who know they're here for something real, not just a mandatory sit-down.
-
There's an add-on option specifically for this: Weekly Virtual Mental Performance Sessionsthroughout your season. These 15–30 minute virtual sessions reinforce the workshop tools, address what's actually coming up for your team week to week, and keep the mental game front and center through the highs and lows of the season.
Teams who add ongoing sessions see significantly better retention and application of the tools — because athletes revisit and practice them under real in-season pressure, not just in a one-day workshop setting.
The Competitor's Code handout, which I leave with every team, also gives athletes something tangible to return to on their own after the workshop.
🎤SECTION 05
Keynote Speaking
Questions for coaches, athletic directors, and program leaders considering a workshop.
-
I speak at a wide range of events, including:
High school and college athletic programs (pre-season, mid-season, end-of-season)
Athlete summits and leadership conferences
Athletic banquets and award ceremonies
Team chapels (faith-based and non-faith versions available)
Sports camps and clinics
Women's conferences and leadership events
SAAC (Student-Athlete Advisory Committee) events
Parent and coach educational nights
If your event doesn't fit neatly into one of these categories, reach out anyway. If the audience includes athletes who are carrying pressure they don't know how to handle — I can help.
-
My signature keynote is called Built for More — a message that takes athletes from self-doubt and performance-based worth to freedom, grounded confidence, and a new way of competing. It's built for athletic audiences and uses my own story — D1 career, injuries, a 0–30 season, professional basketball in Germany, and a Himalayan perspective shift — as the through-line.
I also speak on:
Confidence Under Pressure — real-time tools for high-stakes moments
Mental Toughness in Adversity — how to reframe hard seasons as forming seasons
The Competitor's Code — character in competition
Faith + Performance — identity rooted in something unshakeable (faith-integrated version)
For events with a specific theme, I'm happy to customize the focus. We'll talk through what your audience needs most and build from there.
-
Yes, and this isn't a token add-on. Faith is foundational to who I am and how I coach. My faith-integrated talk is designed specifically for Christian schools, FCA events, team chapels, and faith-based athletic programs. The message connects the mental performance principles to a belief that an athlete's worth is rooted in something that never moves — no matter what the scoreboard says.
Just let me know when you reach out whether you want the faith-based version, the performance-based version, or both woven together.
-
As early as possible is always better — especially for fall and spring athletic seasons, which tend to book up quickly. As a general guide:
Large events or conferences— 2–4 months in advance when possible
Team workshops and keynotes— 3–6 weeks in advance is ideal
Urgent requests— I'll always try to accommodate a shorter timeline if the date is available. Reach out and we'll figure it out.
The best way to check availability is to fill out the inquiry form on the speaking page with your event details and preferred dates.
-
Yes. For keynotes and team chapels with mixed audiences, the core message — identity beyond performance, handling pressure, competing from confidence instead of fear — resonates with athletes regardless of gender. My story is specific to my experience as a female athlete, but the pressures I describe are universal.
-
Virtual keynotes are available for events where in-person isn't feasible. That said, I'll be honest: a live, in-person talk creates a different level of connection and impact than a virtual one — the energy in the room, the eye contact, the ability to read the audience and adjust in real time. When possible, I strongly recommend in-person.For virtual events, I'll work with your tech team in advance to make sure everything is set up for the best possible experience. Reach out and we'll figure out what works.
🗂️ SECTION 06
Logistics & Practical Questions
The practical things — sessions, technology, scheduling, and how everything works.
-
All 1:1 coaching sessions are held virtually via video call (google meet/zoom). I'll send a link in advance — no special software to download, no technical setup required. All your athlete needs is a device with a camera, a stable internet connection, and a reasonably quiet, private space for 60 minutes.
I find that virtual sessions work extremely well for this type of coaching — athletes are often more relaxed and open in their own environment than they would be sitting across from someone in person.
-
Yes — what an athlete shares in sessions stays between us. This isn't just a policy; it's essential to making the coaching work. Athletes need to feel safe being fully honest — about their fears, their frustrations with their coach, their doubts about themselves — without worrying that it will get back to anyone.
I will share general progress updates and directional information with parents in our check-in calls, but I will never share the specific content of what your athlete says in sessions without her consent.
The one exception — as with any coaching or helping relationship — is if I have serious concern about a safety issue. In that case, I would address it directly and transparently.
-
Life happens — games run long, tournaments shift, unexpected things come up. Just give me as much notice as possible (ideally 24 hours) and we'll find another time that works. I do my best to be flexible, especially during competitive season when schedules can change quickly.
I only ask that we don't make a habit of last-minute cancellations — consistent sessions build momentum, and frequent gaps can interrupt the progress your athlete is making.
-
Yes — payment plans are available for 1:1 coaching. I want mental performance training to be accessible, and I understand that investing in something new for your athlete is a real financial decision. We can discuss options on the discovery call.
Stay Built (maintenance coaching) uses automatic monthly billing, so there's no large upfront cost — you pay month to month.
-
Here's what to watch for — roughly in order of when they tend to appear:
How she talks to herself after mistakes— less self-criticism, faster moving on
How she handles the car ride home— less catastrophizing, more self-awareness
Bounce-back speed— one bad quarter or inning stops becoming a bad game
Body language under pressure— more composure, more presence
How she describes herself as an athlete— the language she uses shifts from performance-based to identity-based
Enjoyment of her sport— this often comes back in a way that surprises everyone
Stat lines can go up and down for reasons that have nothing to do with mindset. The real signal is: does she handle the hard moments differently than she did before? That's what this builds.
-
Within 48 hours — always. I take every inquiry seriously, and I know that if a family or organization is reaching out, there's usually a real situation driving it. You won't be waiting a week to hear back.
The fastest way to connect is to book the free discovery call directly through Calendly — you'll see my available times and can lock in something immediately. If you'd prefer to send a message first, the contact form works too.
STILL HAVE QUESTIONS?
Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and apply.
